In this first white paper of a series, we explore fallacies that commonly cause business leaders to make poor decisions around payment risk.

This white paper explores the erroneous thinking that leads executives to incorrectly conclude that fraud risk is low because a business is small. It develops a strategy that business leaders can use to align investment in risk management with business size and risk.

This white paper will be released in February, 2011.

Request White Paper

E-commerce risk management is a relatively new role, often created in response to specific fraud threats faced by an organization. Differences in approach to management of e-commerce risk from firm to firm contrasts with the comparatively well defined and consistent organizational structures, job functions, and career paths found in more established business functions like finance, marketing, law, engineering, security, and operations. The lack of a shared body of knowledge has important implications for the attraction, retention, and development of e-commerce risk management professionals. This presentation offers a survey of potential approaches to the definition and organizational placement of the risk management function and an overview of the relative advantages and disadvantages of each to help you understand how risk functions should be staffed for optimal performance.

This presentation will be delivered at the Merchant Risk Council Annual Conference in Las Vegas, CA in March, 2011.

Request Presentation

With the growth of Web 2.0, traditional banks are aiming to attract new customers in the 18-30 year old demographic by taking advantage of blogs, virtual communities such as Second Life, and social-networking sites such as Facebook. At the same time, innovative new players are actively seeking ways to profit from financial services. This presentation provides insight into the strategic implications of Web 2.0 trends for financial services firms. It includes an overview of Web 2.0 platforms and the open technologies and architectural frameworks that leverage network effects for participative computing, discussion around how Web 2.0 is transforming the marketplace in ways that create new opportunities and threats for retail banking and payments, and exploration of critical success factors for Web 2.0 strategies for both traditional financial institutions, and early stage innovators.

This presentation was delivered at the BAI TransPay Conference & Expo in San Diego, CA in February, 2009.

Request Presentation

Risk management is a complex field requiring considerable attention and expertise. Financial executives are responsible for online payment risk yet do not always fully understand all its dimensions. This presentation offers a framework that financial executives can use to effectively manage online payment risk. Readers will learn the three things they need to know to build, sustain, and oversee an effective online risk management program

This presentation was delivered at the AFP Annual Conference in Los Angeles, CA in October, 2008.

Request Presentation

Electronic payments are the core of any e-commerce business. At the margin, how a business manages payments can make the difference between success and failure. Best practices in the management of electronic payments can add 30% or more to the bottom line. When these benefits are compounded year over year, the opportunities to grow profit become substantial. In this presentation, we present our perspective on best practices in the management of electronic payments for e-commerce that we have developed through our experience advising merchants and financial institutions on payments strategy. We call this perspective Payments Excellence.

Payments Excellence is a framework for achieving maximum profitability from the management of electronic payments in your business. It ties together the pillars of policy, process, technology, and organization to form a cohesive approach to electronic payments management that reduces operating costs, increases revenue, improves customer experience, and manages fraud and business risks.

Readers will learn how to increase profit by reducing operating costs, increasing sales revenue, and improving the customer experience. Strategies for managing fraud and business risks related to electronic payment acceptance are also be discussed.

This presentation was delivered at the Direct Response Forum Conference in San Diego, CA in August, 2008.

Request Presentation